Returns & Refund Policy

Important Information Before You Order

As many of our items are shipped directly from specialist suppliers, returns can incur handling and carriage costs. We strongly recommend checking all dimensions, colours and specifications carefully before placing your order.

Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations 2013, you have 14 days from the day you receive your order to notify us if you wish to cancel. You then have a further 14 days to return the goods.

Cancellation requests must be submitted in writing to info@daringfox.co.uk before any return is authorised.

Return Approval Required

All returns must be approved by Daring Fox before being sent back. Items returned without prior authorisation may be refused.

Return Conditions

To qualify for a refund:

• Items must be unused and uninstalled.
• All original packaging must be fully intact and undamaged.
• Protective wrapping, seals and labels must not be removed where possible.
• Furniture must not be assembled if being returned.
• Wallpaper rolls must not be cut or altered.

You may inspect goods as you would in a retail store. If goods are handled beyond what is reasonably necessary and this results in a reduction in resale value, we reserve the right to make a deduction from the refund to reflect the diminished value.

Return Shipping & Collection Costs

Customers are responsible for return shipping costs unless the item is faulty. For large or furniture items, collection charges may apply and will be confirmed at the time of return approval.

Original delivery charges are non-refundable unless the item is faulty.

Restocking & Supplier Handling Fees

Some products may be subject to supplier restocking or handling fees. Where applicable, these costs will be deducted from the refund. Any applicable deductions will be confirmed before processing.

Damaged or Faulty Items

All items must be inspected upon delivery. Any damage must be reported within 48 hours of delivery with clear photographs of both the product and packaging.

Failure to report visible damage within 48 hours may limit our ability to process a claim.

Non-Returnable Items

• Made-to-order or bespoke products
• Personalised items
• Wallpaper rolls that have been cut or altered
• Items returned without original packaging

Refunds

Refunds will be processed within 14 days of receiving the returned goods and inspection. Refunds will be made to the original payment method.